Shipping Charges & Returns Policy


Orders will generally be dispatched within 3-5 working days of ordering. However, in exceptional circumstances, delivery may take up to 15 days. International Collection accepts no responsibility for any delivery delays due to Royal Mail or UPS disruptions. International Collection guarantees your satisfaction. All of our products come with a no fuss guarantee.

UK orders

All online UK orders are sent free of charge. Orders are sent by registered Royal Mail signed for service or via UPS standard service.

European Union orders

£10.00 per order. Orders are sent by Royal Mail's International signed for service, Parcelforce Business Priority service or UPS.

Other European orders (Outside the EU)

£15.00 per order. Orders are sent by Royal Mail's International signed for service, Parcelforce Business Priority service or UPS.

All Worldwide orders

£15.00 per order. Orders are sent by Royal Mail's International signed for service, Parcelforce Business Priority service or UPS.


Returns Policy & Guarantee

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact International Collection and then return your products unopened within 14 days of receiving your parcel. If you cancel part of an order the postage and packaging may have to be recalculated in accordance to our delivery rates. For example if you are a UK customer and your order came to £210.00 delivery would be free, if you cancel part of that order and say the total order is now less than £100.00 a delivery charge will be added. We will only pay for return postage for products which are faulty or sent in error.

Please note: pierced jewellery cannot be returned without prior authority from International Collection.